Articles
Strategy | Client experience | Stakeholder engagement | Conflict resolution
How easy is it to be your customer?
Practical tips for avoiding value erosion.
Three reasons why change fails – and antidotes
Avoid these traps and change will be more effective and rewarding.
The value chain: a valuable tool for improving your customer experience
Your customer experience is only as good as the weakest link.
The power of diagramming: clarity and better decisions
A simple technique for quiet thinking and for working with stakeholders.
The three pillars of customer experience excellence
Getting these right will get you a long way.
How to create an effective questionnaire
Five steps to meet your questionnaire objectives.
Simple tools for concentrating and getting things done
For our well-being we need to balance concentration with regular breaks.
How to design an effective workshop in five steps
Use a structured approach focused on the workshop objectives.
Read about my services: Strategy | Client experience | Stakeholder engagement | Conflict resolution