Case studies
Strategy, Client experience, Stakeholder engagement & Conflict resolution
From vision to strategy to action
Client: Macrobert Arts Centre
Helping the senior team set strategic priorities with a sharpened focus on the customer experience and bringing staff along on the change journey
Customer excellence and collaborative working
Client: Inksters law firm
Helping Inksters to ensure they provide their clients with a uniformly high standard of customer service
Stakeholder engagement for improving diversity and inclusion
Client: Historic environment organisations
Designing and facilitating safe-space focus groups to help improve access to the Scottish heritage workforce for people from diverse backgrounds
Resolving group conflict and re-establishing good working relationships
Client: Charity
Individual conversations and group mediation to help staff and Board talk through substantive issues, revive their joint vision and rebuild their working relationships
Impact focused | Pragmatic & creative | Challenging & encouraging | Evidence-driven | Inclusive (people) & selective (organisations)