Speaker & facilitator
I specialise in engaging, thought-provoking events that give your attendees the tools to take action
Create more impact
I use a systematic approach to ensure that your objectives and the interests of your audience are met (read more about my approach).
In my workshops and talks I tend to use a mixture of food for thought, discussion, sharing of best practice and practical tools. I usually include time for attendees to learn from each other and to draw up an (individual) action plan.
Topics of previous workshops or talks:
- Strategy development
- From vision and values to action plan
- Customer experience excellence
- Service user experience
- Building good relationships – preventing and addressing friction and conflict
- Becoming more effective as a team
Feedback from attendees
Customer Experience Excellence workshop for law firm Inksters
“The feedback from staff on Catherine’s session was extremely positive. We collectively identified a number of areas we can improve upon and drew up collective and individual action plans during the workshop – we are now putting in place steps to achieve those improvements for the benefit of our clients.”
Brian Inkster, CEO Inksters
“The workshop made you think about refreshing everything! I look at everything differently although I am 100% customer focused.”
“It made me think about the client’s perspective and how things look from the other side.”
“Everyone was motivated and a doable collective action plan to work towards was created.”
"Managing Chair & Chief Officer Relationships": interactive webinar for ACOSVO (Association of Chief Officers of Scottish Voluntary Organisations)
“I thought the session was really interesting and lots of food for thought on avoiding conflict and on resolution when it happens.”
"Creating Outstanding Service User Experiences": webinar for the Cranfield Trust
The webinar was attended by 100 participants – three quarters of feedback mentioned that the webinar exceeded their expectations.
“This was a great webinar designed to get you thinking of service user experience and adding value to everything your organisation does.”
“Thoughtful, factual and inclusive webinar. I would recommend.”
“Our organisation will benefit from this seminar and allow us into becoming a better service for our stakeholders.”
“We are in the process of updating our system delivery. Catherine's webinar gives us a wealth of tools to ensure we get the process right from user perspective rather than ease of delivery.”
“Catherine's session was excellent and really helped to define the key values that underpin designing and running a viable User Experience. I would wholeheartedly recommend future webinars.”
Feedback from event organisers
As event organiser you want to be assured that your speaker will deliver value for your attendees, be reliable and organised.
At the start I ensure that I thoroughly understand your expectations and your attendees' needs and interests. I then design the talk and liaise with you in the way that best suits you, minimizing your time and effort.
Presentation at The Law Society of Scotland, Sole Practitioner and High Street Firm Conference 2022
“It was a pleasure to have Catherine speak at our Sole Practitioner and High Street Firm Conference this year. She was extremely involved in the conference run-up and our members benefitted greatly from her experience as well as her insightful and engaging presentation.”
– Jessica McClure, CPD Operations Officer, The Law Society of Scotland
Webinar on Customer Experience Excellence for Inspiring Scotland charities
“Catherine was a pleasure to work with, eager to tailor the session to the needs of the organisations we support. We would highly recommend Catherine as expert in customer experience and strategy; and are delighted to have her experience available.”
– Elaine Crichton & Tommy Seymour, Specialist Volunteer Network Team, Inspiring Scotland
Showcase
"Creating Outstanding Service User Experiences": webinar for the Cranfield Trust
"Excellent content and delivery of topic. Perfectly pitched!"
The Law Society of Scotland, Sole Practitioner and High Street Firm Conference 2022
Conclusion of my presentation "Improving profitability by creating excellent customer experiences"
Extract from the Q&A session chaired by Austin Lafferty, Past President of the Law Society of Scotland
"Managing Chair & Chief Officer Relationships": interactive webinar for ACOSVO (Association of Chief Officers of Scottish Voluntary Organisations)
"From Vision to Strategy to Action": workshop for the Macrobert Arts Centre Management Team
