Speaker & facilitator

For webinars and workshops

I specialise in engaging, thought-provoking events that give your attendees the tools to take action, either:

  • Fully bespoke for your team or organisation only (closed event).
  • Public and tailored to your target audience (open event).

I use a systematic approach to ensure that your objectives and the interests of your audience are met (read more about my approach).

Topics I have presented on:

  • Customer experience excellence
  • Service user experience
  • Building good relationships – preventing and addressing friction and conflict
  • Becoming more effective as a team
  • Strategy development
  • From vision and values to action plan

In my workshops and talks I tend to use a mixture of food for thought, discussion, sharing of best practice and practical tools. I usually include time for attendees to learn from each other and to draw up an (individual) action plan.

Feedback from attendees

Customer Experience Excellence workshop for law firm Inksters

"The workshop made you think about refreshing everything! I look at everything differently although I am 100% customer focused."
"It made me think about the client’s perspective and how things look from the other side."
"Everyone was motivated and a doable collective action plan to work towards was created."

"Creating Outstanding Service User Experiences": webinar for the Cranfield Trust

The webinar was attended by 100 representatives – three quarters of feedback mentioned that the webinar exceeded their expectations.

"This was a great webinar designed to get you thinking of service user experience and adding value to everything your organisation does."
"Thoughtful, factual and inclusive webinar. I would recommend."
"Our organisation will benefit from this seminar and allow us into becoming a better service for our stakeholders."

"We are in the process of updating our system delivery. Catherine's webinar gives us a wealth of tools to ensure we get the process right from user perspective rather than ease of delivery."

"The session led by Catherine Brys was excellent and really helped to define the key values that underpin designing and running a viable User Experience. I would wholeheartedly recommend attending future Webinars that are offered by the Cranfield Trust."

Feedback from event organisers

As event organiser you want to be assured that your speaker will deliver value for your attendees, be reliable and organised.

At the start I ensure that I thoroughly understand your expectations and your attendees' needs and interests. I then design the talk and liaise with you in the way that best suits you, minimizing your time and effort.

“It was a pleasure to have Catherine speak at our Sole Practitioner and High Street Firm Conference this year. She was extremely involved in the conference run-up and our members benefitted greatly from her experience as well as her insightful and engaging presentation.”
Jessica McClure, CPD Operations Officer, The Law Society of Scotland

"Catherine was a pleasure to work with, eager to tailor the session to the needs of the organisations we support. We would highly recommend Catherine as expert in customer experience and strategy; and are delighted to have her experience available."
Elaine Crichton & Tommy Seymour, Specialist Volunteer Network Team, Inspiring Scotland

Woman in front of a laptop, smiling into the camera Let’s discuss your next event

Showcase

"Creating Outstanding Service User Experiences": webinar for the Cranfield Trust

Title slide of the webinar: Creating Outstanding Service User Experiences Overview of the webinar contents: Part 1 - Food for Thought; Part 2 - Best Practice and practical tools

Sample slide on delivering value to the service user Collage of different types of watches, illustrating that value is in the eye of the service user

"Excellent content and delivery of topic. Perfectly pitched!"


The Law Society of Scotland, Sole Practitioner and High Street Firm Conference 2022

Conclusion of my presentation "Improving profitability by creating excellent customer experiences"



Extract from the Q&A session chaired by Austin Lafferty, Past President of the Law Society of Scotland


"From Vision to Strategy to Action": workshop for the Macrobert Arts Centre Management Team

Title page of the workshop: From Vision to Strategy to Action Outline of the workshop


"Managing Chair & Chief Officer Relationships": interactive webinar for ACOSVO (Association of Chief Officers of Scottish Voluntary Organisations)

Outline of the webinar: Building, Maintaining, Repairing Activities of the webinar: Food for Thought, Group Discussion, Practical Tools
Sample slide: Striking the balance Sample slide: Four approaches to resolution

"I thought the session was really interesting and lots of food for thought on avoiding conflict and on resolution when it happens."


Let’s talk about your webinar or workshop


Catherine Brys, PhD MBA   COACH | FACILITATOR | CONSULTANT


 

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