Services for third sector organisations
Increase your impact and resilience
Sharpening your strategy
Do you want to sharpen your focus to ensure you continue to meet the needs of your service users and expectations of funders?
Whatever the complexity of your organisation’s challenges, I can help you gain clarity and focus. I will support you to identify strategic options – and decide how to prioritise your resources.
I have extensive experience in developing strategy using a collaborative approach. I work closely with Amanda Heenan of Arc of Inclusion, who specialises in equality, diversity and inclusion. Together we facilitate safe and inclusive discussions where people feel empowered to share their views and be open and honest.
Working with you and your teams I help you to develop or refresh your strategy. I use targeted interventions that enthuse and create momentum.
"Catherine supported us to assess and consider a range of options for our future planning. She asked really insightful questions that made us think hard about our priorities, and it was really helpful to have an external person to stimulate thinking with (and between) various stakeholders. The time we’ve spent with Catherine, her insightful questions, and proactive approach has been a real motivating force."
– Kathryn Welch, Operations Director, Macrobert Arts Centre
Designing outstanding service user experiences
I started my career as a User Experience Designer and I’m still passionate about designing great experiences.
I will help you to take stock of your service user experience and look through the eyes of your users. I can facilitate a collaborative process that engages your staff and stakeholders. At the end you will have a pragmatic and impactful action plan.
"Inspiring Scotland charities benefited from privileged access to Specialist Volunteer, Catherine Brys, as the “go-to” contact for a bespoke workshop on service user experience recently, providing lots of top tips for improving service delivery. As well as sharing her expansive knowledge, she was also very ready to offer additional help and resources to clarify any issues raised.
Catherine was a pleasure to work with, eager to tailor the session to the needs of the organisations we support. We would highly recommend Catherine as expert in customer experience and strategy; and are delighted to have her experience available in our Specialist Volunteer Network."
– Elaine Crichton & Tommy Seymour, Specialist Volunteer Network Team, Inspiring Scotland
Managing change with stakeholder buy-in
I can help you to design and manage change which stakeholders will support.
Tapping into my wide-ranging experience I help you challenge existing ways of thinking. I love creative problem-solving and will help you to arrive at solutions which work for you and your stakeholders.
You will benefit from my extensive experience in designing effective co-creation and consultation approaches. I will assist you to develop an effective and pragmatic approach that gets buy-in from your stakeholders.
As an experienced project manager I can also support you to develop an operational plan for successfully implementing change.